Refund Policy

Last updated: September 18, 2026

You may request a return within 30 days after delivery.

Return eligibility

For a standard return, the item should be in the same condition in which you received it, with all included parts and packaging where reasonably possible. Please keep your order confirmation or other proof of purchase.

To start a return, contact hello@21media.online. Do not send a return before contacting us. We will confirm the return instructions and the appropriate return address.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective or incorrect, contact us promptly with your order number and, where useful, photos so we can assess the issue and offer an appropriate replacement, refund or other remedy.

Refunds

Once an approved return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method. Your bank or card provider may need additional time to post the refund.

Return shipping

For change-of-mind returns, return shipping costs are normally the customer's responsibility unless we state otherwise. If the item is defective, damaged or incorrect, we will provide instructions appropriate to the situation.

European Economic Area

Where mandatory consumer law applies, including the statutory right to withdraw from eligible distance purchases within 14 days in the European Economic Area, those rights are not limited by this policy.

PickleJoy is operated by 21 Media. Email: hello@21media.online. Business address: Baltijos g. 58, 48221 Kaunas, Lithuania.